Performance Measurement: What doesn’t get measured, doesn’t get managed

A frequent stumbling block that we see in major project delivery is the divide between the works believed to have been completed per the schedule vs. what is actually happening on the ground. There is often a disparity between the plan and the reality, however identification and vocalisation of this misalignment rarely happens fast enough. The result is that, by the time the management is in a position to respond, significant ground has already been lost. One reason for this is that projects are not sufficiently skilled in the use of performance metrics to track and guide progress.

Despite most teams believing that they have a handle on metrics, the truth tends to be that while the process may exist, it is not effectively managed. With a tendency to utilise reactive “lag” rather than proactive “lead” indicators, the system is essentially rendered useless as it is seldom the case that senior management teams have access to real time metrics required for constructive decision making.

A solid Performance Measurement process based on a Dashboard model, builds predictability, improves decision making ability and gives clear and timely indication as to what is working and what is not. The philosophy that underlies the implementation of a robust metrics system for a project is “what gets measured – gets managed” and thus it is an invaluable asset for successful project delivery.


How does Performance Measurement work?

In practical terms, a Performance Measurement Dashboard based on existing project data, is the best platform for managing and reporting metrics across a project. An effective Dashboard enables disparate data from around the project to be drawn in, merged and consolidated to provide a top-down view of all key areas of the project in a simple, clean layout, with the ability to drill down to various layers of detail. The Dashboard is accessible across the project, easy to use and deployed on readily available, standard software and hardware.


What are the benefits of a Performance Measurement and Dashboard process?

  • Complement and strengthen strategic planning
  • Accurate, up to date status and metrics at a glance
  • Ability to detect abnormal operating conditions quickly
  • Highlight gaps, risk areas and potential cracks needing attention
  • Promotes accountability and open dialogue
  • Visibility across all levels of management
  • Ability to set effective, value-adding priorities
  • Reinforce personal and organisational accountability
  • Provide substantiated benchmarks for continuous improvement and goal setting
  • Improve internal and external communication
  • Foster bottom up, organisation-wide innovation
  • Identify issues before or as they happen, enabling timely response


Performance Metrics in Operation

 performance metrics


Is Performance Measurement for you?

The Performance Measurement process is adaptable to any workplace and offers enormous value to any business or project committed enough to openly tackle its own weaknesses and embrace change. The way projects get results changes when a system like this is implemented. With a Performance Measurement Dashboard, all project personnel, from senior management to team members, have access to a holistic view of the project, with up to date information on how various aspects of it are progressing and what might need to change to keep it on course.

Written by John Gerrard and Hunter Dean

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